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Your career in hospitality.

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Important Skills

Communication

Professional appearance

Organization

Interpersonal skills 

Front Desk Agent

Front desk agents are the first interaction guests have with the hotel, so it’s essential to be friendly, welcoming, and enjoy helping people. As a front desk agent, you will help check-in and check-out guests, process payments and special requests, while answering phone calls.

As a front desk agent, you can quickly rise to a general manager position with the right training, learned experiences and skills! A typical front desk agent career path is highlighted below.

Front Desk Career Pathway

Front Desk Agent  

Responsibilities

Front desk agents work to fulfill customer needs and reservations as well as hotel administrative tasks.  

Check Guests In

Front desk agents welcome each guest by helping them check-in and check-out for their rooms. They work with a computer system to look up the reservation, create room keys and inform the guest of all hotel information such as where the fitness facilities are, or how to order room service.

Monitor the Phones 

Front desk agents answer calls spanning from future guests calling to make reservations, current guests asking for room service, transportation or recommendations, or calls about room pricing, amenities or event venues.

Stay Accountable 

Front desk agents collect money and handle credit card transactions, handle calls and transfers, make reservations and inform guests on any questions they have. Front desk agents must be accountable for each transaction or interaction they have either by taking notes or utilizing computer systems.

*Statistics have been taken from Hcareers and the Bureau of Labor Statistics 

Job Statistics

In May 2019, the Bureau of Labor Statistics reported there were 267,940 employed front desk agents nationally.

• Customer service experience 
• Computer literacy to enter data and manage reservations 
• Effective communication skills 
• Ability to multitask 

Job Qualifications

• High school diploma/ GED required
• Flexible work schedule for weekends, evenings and holidays 

Job Requirements

Your career in hospitality.

Brought to you by:

Front Desk Agent

Front desk agents are the first interaction guests have with the hotel, so it’s essential to be friendly, welcoming, and enjoy helping people. As a front desk agent, you will help check-in and check-out guests, process payments and special requests, while answering phone calls.

Front Desk Career Pathway

Front Desk Agent 

Responsibilities

Check Guests In

Monitor the Phones

Stay Accountable 

Job Qualifications

Job Requirements

Important Skills

Communication

Professional appearance

Organization

Interpersonal skills

Powered by: 

Job Statistics

Front desk agents work to fulfill customer needs and reservations as well as hotel administrative tasks. 

Front desk agents welcome each guest by helping them check-in and check-out for their rooms. They work with a computer system to look up the reservation, create room keys and inform the guest of all hotel information such as where the fitness facilities are, or how to order room service.

Front desk agents answer calls spanning from future guests calling to make reservations, current guests asking for room service, transportation or recommendations, or calls about room pricing, amenities or event venues.

Front desk agents collect money and handle credit card transactions, handle calls and transfers, make reservations and inform guests on any questions they have. Front desk agents must be accountable for each transaction or interaction they have either by taking notes or utilizing computer systems.

• Customer service experience 
• Computer literacy to enter data and manage reservations 
• Effective communication skills 
• Ability to multitask 

• High school diploma/ GED required
• Flexible work schedule for weekends, evenings and holidays 

In May 2019, the Bureau of Labor Statistics reported there were 267,940 employed Front Desk Professionals nationally.

*Statistics have been taken from Hcareers and the Bureau of Labor Statistics 

As a front desk agent, you can quickly rise to a general manager position with the right training, learned experiences and skills! A typical front desk agent career path is highlighted below.