What is a Head of Guest Services?
Learn and understand the front office computer system to help train other team members, generate reports and analysis, keep track of guest reservations and requests and more
Communicate expectations and property standards with all front office staff and ensure they are maintained
Help resolve any guest problems or concerns to ensure the best experience for each guest
The Head of Guest Services is responsible for providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Interested in learning more about what it's like to be a head of guest services?
